Book or Reserve online to get 10 % discount on all of our car and van bookings!
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10 % Discount for Students & Doctors
For All Of The Removal Bookings...
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London . . United Kingdom
285-289 Cricklewood Broadway
London NW2 6NX
Tel: 0203 188 4000
Fax: 0203 188 4040
Diamond Car & Van Rental - Terms & Conditions
It is important that your attention is drawn to the terms and conditions of hire set out below and on both sides of the rental agreement and the condition of your hire vehicle shown on the inspection report. You will be required to sign both of these forms at the commencement of your hire.
Please pay special attention to the "Statement of liability" as you may be liable for some additional charges in respect of the following: -
1. MILEAGE - All hires receive 200 free mileage allowance per hire day. Excess mileage charged at current mileage rate.
2. LATE RETURN/EARLY PICK UP - When a vehicle is reserved, we will assume that its return time is exactly the same as its collection time, unless otherwise stated. Vehicles returned later than stated return time are liable for a full extra days hire charge. Depending on availability sometimes our vehicles are available for early pick-ups. For example, if you had a van reserved for 1 day starting at 08:30 in the morning, if it was available you could collect it at 17:00 the night before. If notified in advance a small charge is applied to both late returns and early pick-ups.
3. DAMAGE - Our damage procedure is as follows. Once damage has been identified a quote is obtained from a body shop. The repair cost is charged in full and taken from the deposit. The maximum charge per incident can be £500.
Please see the following list for an example of the common damage scenarios that you would be charged for: -
Damage to or loss of wheels, tyres, wheel trims, mirrors, aerials, radios and radio covers, badges, parcel shelves and similar detachable items
Damage to the exterior of the vehicle howsoever caused
Damage to the interior of the vehicle such as stains or burns
Lost or damaged keys and all costs incurred as a result
Any failure to maintain oil and fluid levels and tyre pressures in accordance with the vehicle manufacturers recommendations
Damage to the vehicle caused by the use of the wrong fuel and all costs incurred as a result
Call out and recovery costs following negligent use or care of vehicle
ACCEPTED PAYMENT METHODS:
Credit/Debit Card - When paying by Credit/Debit Card your details will be held as a deposit for reserving the vehicle and as security whilst it is on hire.
Cash - If paying in cash a deposit of £200 must be paid in full before a booking can be confirmed.
Cheques - If paying by cheque a guarantee card covering the hire charge must be made available. We do not accept cheques for deposits. You must pay the deposit by one of the other methods.
Cancellation Charge - Once a vehicle has been booked 24 hours notice must be given. If less notice is given one days hire charge will be applicable.
DRIVER DETAILS
Extra drivers are free and there is no limit on the amount of drivers you can have per vehicle. All drivers must be present at the commencement of hire and must fit the criteria below: -
Must be between ages 23 -75 (Minibus/MPV drivers must be over 25 with 5 years driving experience)
Must have a full UK drivers licence with a minimum of 2 years driving experience (Non UK licences can be used with no extra charges but we must be advised of these cases in advance)
Must advise us at the booking stage of any endorsements or any convictions on their drivers licence (If you have multiple convictions or have ever been disqualified please ask for more details)
All drivers without exception must upon collection of vehicle produce their driver's licence (Both parts) & I.D
OUT OF HOURS RETURNS
All vehicles must be checked back in by a member of our staff. When vehicles are returned after hours or on weekends there might not be a member of our staff available until Monday morning to check it back in. Therefore all vehicles remain the sole responsibility of you the hirer until we have checked your vehicle back in whenever that may be.
BREAKDOWN PROCEDURE
All of our vehicles have full breakdown cover. If you are unfortunate and happen to breakdown please contact our depot 08000 430 937 (This is a 24 hour contact number). We will need to know as many details as possible like where you are, what the problem is, where are you going, is the vehicle fully loaded etc. To enable us to help overcome the problem in the best possible way for all parties involved.
PLEASE NOTE THAT THE ABOVE LIST OF TERMS AND CONDITIONS IS GIVEN BY WAY OF EXAMPLE ONLY AND IS NOT INTENDED TO BE EXHAUSTIVE FULL TERMS AND CONDITIONS ARE AVAILABLE AT OUR LOCAL BRANCHES UPON REQUEST
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